Privacy
Policy.

KX is Kenya's unified digital platform, connecting citizens with public services, counties, development projects, healthcare, opportunities, national leadership and public participation.

This Privacy Policy describes how the KX Platform ("KX", "we", "our" or "us") collects, uses, stores, protects and shares information when you use our applications, websites and connected services.

The information we collect depends on the KX services you choose to use. We limit collection to what is reasonably necessary for those services.

Information may come from:

• You, when you create an account or use a feature.
• Government institutions or approved partners providing a service through KX.
• Your device, when permissions and settings allow it.
• Other users, when they interact with public content you share.

We use information to operate KX, give you a relevant experience and maintain the trust and safety of the platform.

• Provide, personalise and improve KX services.
• Process applications and show accurate status updates.
• Verify identity and prevent misuse or fraud.
• Send service, security and account communications.
• Understand platform performance and accessibility.
• Meet legal and public-service obligations.

When you access a government or county service through KX, the information needed to complete that service may be shared with the responsible institution.

The institution may act as an independent data controller for its service. Its own legal mandate and privacy requirements may also apply. KX displays the relevant service provider before you submit information.

KX enables posts, comments, polls, surveys, petitions and other participation features. Content you intentionally publish may be visible to other users.

We may moderate content to uphold community standards, protect users, comply with law and keep participation constructive. Private drafts remain private unless you submit or publish them.

With your permission, KX may use approximate or precise location to show nearby services, county information, projects, opportunities, police stations and relevant community content.

Payment features may use approved payment processors and financial institutions. KX receives transaction references, amounts, status and other details needed to confirm and support a payment.

• Full card or mobile-money credentials are handled by authorised payment providers.
• Payment information is protected using secure transmission and access controls.
• Transaction records may be retained to support reconciliation, disputes and legal obligations.

When you access Social Health Authority services through KX, health membership details, dependants, contributions, claims and coverage information may be displayed or processed to provide the requested service.

KX Wallet information can include balances, transaction history, disbursements, deposits, withdrawals and account verification details.

We use this information to provide wallet functionality, secure transactions, investigate suspicious activity, provide support and meet applicable financial requirements.

Our website may use cookies and similar technologies to remember preferences, maintain sessions, understand performance and protect KX from abuse.

KX works with carefully selected technology, communications, payments, identity and public-service providers. We require providers handling personal information on our behalf to protect it and use it only for agreed purposes.

Links to external websites or apps are governed by their own privacy policies. We encourage you to review them before sharing information.

We retain personal information only for as long as necessary to deliver services, maintain records, resolve disputes, protect the platform and meet legal or institutional requirements.

KX services intended for children or dependants are designed with additional protections and, where appropriate, require a parent, guardian or authorised adult.

We do not knowingly collect children's information beyond what is necessary to provide an authorised service. If you believe information has been collected inappropriately, contact our privacy team.

We may update this policy as KX evolves or as legal and operational requirements change. Material updates will be communicated through KX or another appropriate channel.

The "Last Updated" date and version number at the top of this page identify the current policy.