Acceptance of Terms
Using KX means agreeing to these terms and applicable policies.
↓These terms govern access to and use of the KX Platform and its connected services. We have structured them to be clear, practical and respectful of every participant.
A clear overview of the commitments that help keep KX reliable, useful and safe for everyone.
Using KX means agreeing to these terms and applicable policies.
↓Keep your account accurate, secure and used responsibly.
↓Use KX lawfully and respect the people sharing the platform.
↓Your use of KX is also governed by our Privacy Policy.
↓Help us protect the platform by reporting suspicious activity.
↓You are responsible for activity performed through your account.
↓By creating an account, accessing or using KX, you agree to these Terms & Conditions and the policies incorporated into them, including our Privacy Policy.
If you do not agree, do not access or use KX. Certain services may include additional terms presented before you use them.
A shared agreementThese terms create a clear framework between you and KX. They do not remove rights provided by applicable law.
You must be legally capable of agreeing to these terms or use KX with the permission and appropriate involvement of a parent, guardian or authorised representative.
Your KX account connects multiple services and must be protected carefully. You are responsible for maintaining the confidentiality of your credentials and for activity completed through your account.
KX provides a unified interface to services delivered by government institutions, counties and authorised public bodies. The responsible institution determines service eligibility, requirements, decisions and processing timelines.
KX is the connected layerWe help you access and track services. Final public-service decisions remain with the institution legally responsible for that service.
You may publish posts, comments, poll responses, petitions, questions and other citizen content. You retain ownership, while granting KX a non-exclusive licence to host, display, format, moderate and distribute that content within the platform.
Public means visibleOnly share content you have the right to publish. Avoid posting private, sensitive or misleading information.
KX is designed for informed, safe and constructive national conversation.
Engage people and communities without harassment or abuse.
Never use KX to facilitate unlawful conduct.
Do not manipulate reach or post repetitive promotions.
Correct mistakes and avoid deliberate misinformation.
Contribute honestly to polls, surveys and petitions.
Never threaten, exploit or endanger another person.
KX Wallet enables supported transactions, disbursements and payments through approved providers. You must use the wallet only for lawful purposes and provide any information reasonably required for verification and security.
KX may display or facilitate access to Social Health Authority registration, contributions, dependants, claims and coverage information. Eligibility, benefit decisions and healthcare administration remain subject to SHA requirements and applicable law.
Jobs, tenders, grants, scholarships and other opportunities may be published by government or third-party organisations. KX works to support trusted listings but does not guarantee selection, award, employment or the continued availability of an opportunity.
Never pay for a promiseReport any listing that asks for suspicious payments, credentials or communication outside approved channels.
Applicable fees are shown before you confirm a transaction. Payment processing may be governed by additional provider terms. Refunds, reversals and disputes depend on the service, institution and payment method involved.
KX software, interface, brand, original content and platform technology are protected by applicable intellectual-property laws. These terms grant you a limited, revocable, non-transferable right to use KX for its intended purposes.
You must not misuse KX or help another person do so.
We may limit, suspend or terminate access where reasonably necessary to protect users or institutions, investigate misuse, comply with legal obligations or enforce these terms.
Where appropriate, we will provide notice and information about review or appeal options. You may stop using KX or request account deletion at any time, subject to lawful record-retention requirements.
Operate, secure and improve the platform; communicate clearly; respond to concerns.
Use KX honestly, protect account access and participate respectfully.
Provide lawful services, accurate information and accountable decisions.
Meet security, privacy, service and compliance commitments.
KX is provided on an "as available" basis. We work to keep information accurate and services accessible, but availability can be affected by maintenance, connectivity, institutional systems or events beyond reasonable control.
We keep improvingNothing in this section excludes guarantees or responsibilities that cannot lawfully be excluded.
To the extent permitted by law, KX is not responsible for indirect, incidental or consequential losses resulting from use of the platform, third-party services or matters beyond our reasonable control.
Any liability will be assessed under applicable law, the nature of the service and the relevant circumstances. These terms do not limit rights that cannot lawfully be limited.
We may update these terms as KX services evolve or legal requirements change. Material changes will be communicated through KX or another appropriate channel before they take effect where required.
The version and dates displayed at the top identify the current terms.
Yes. KX may restrict or suspend an account where necessary to protect users, investigate misuse, comply with law or enforce these terms. Where appropriate, we will provide notice and a way to seek review.
You may request account deletion through KX privacy controls or support. Some records may need to be retained for public-service, transaction, safety or legal reasons.
You retain ownership of content you create. You grant KX the limited permission needed to host, display, moderate and distribute it through the features you choose to use.
Please contact KX support first so we can understand and attempt to resolve the concern. Any unresolved matter will be handled under applicable Kenyan law and the dispute process relevant to the service.
Use the in-app Help Center or email support@kx.go.ke. Legal questions can be sent to legal@kx.go.ke.
Our legal and support teams are ready to explain how the terms apply to KX and its services.
Contact the legal team →